• Payment:

    No advance payment is required, we work only with cash payment. Our prices do not allow us to incur bank costs and charges on electronic payments or through point of sale.

  • Cancellations:

    Bookings are not binding. You will be able to cancel your booking at any moment, sending an email or contacting our call center without any penalty. Our agency bases the job on the client’s good faith, if you book one of our services but then you are no longer interested, please promptly let us know.

  • Booking:

    Once the booking form is completed you will receive an email that will ask you to confirm the listed dates. It’s very important to check if the information is right and to email back your message to final confirming of the booking.

  • Can I reschedule the date or the time of the booked service?

    Yes, you can do it by contacting our call center and agreeing the new service time or date.

  • Can I get a receipt or an invoice?

    The receipt will be issued by the driver at the end of the service. As far as the invoice, you should give the header date together with the unique code, certified email, VAT number or tax code and send them by email.

  • What if my flight is delayed?

    Don’t worry about that! Our driver will wait for you, with no price extra charge or penalty. If you come with another flight, please contact our Call Center so that we can notify our driver about it.

  • How will I be able to find my driver at the airport?

    The driver, unless otherwise agreed, will meet you with a sign containing you name and surname at the arrivals hall after the baggage claim.

    As regards other types of arrivals: at the Railway Station, he will meet you at the head of the incoming train; at the port, on the wharf where the disembarking of passengers shall take place.

  • What if I can’t see my driver at the airport?

    Please call our Call Center. You will be got in touch with your driver in a while.

  • How long should I wait after I get to the airport?

    The transfer is private therefore you will never have to wait at the airport and you can leave as soon as you will get your luggage.

  • If my luggage would be lost at the airport, can you collect it for me?

    All the airlines have their baggage handlers. They will organize the forwarding of your luggage to the address of your stay. In special cases in which the client can’t wait for the timing logistics of the airport dedicated to the return of luggage, you can contact our Call Center to establish the direct pickup by our driver. Costs and modalities will be fixed in advance.

  • I have left something in the vehicle. How do I get it back?

    You can contact our staff through the call center, by giving the information on the transfer and the missing items. We will work to find the forgotten items and to deliver them to you without expenses, if possible, or just some delivery expenses will be charged.

  • Are children counted in the number of passengers using the transfer?

    Unfortunately we have to count all the occupied seats.

  • If a child seat or booster is required, how can I request it?

    You must enter the request in the space provided during the booking, by specifying the children age in the “Special requests” box.

  • May I ask for the driver’s contact phone number?

    No, it will be the driver himself or our call center that will contact you at the time of the service

  • If I have a lot of luggage, will there be enough space?

    Each passenger is allowed to have a big suitcase/hold luggage and a hand luggage. If a passenger will have more or some oversize luggage, it should be indicateed during the booking. We will try to provide you with more suitable vehicle according to your needs without any extra charge.

  • Is it possible to stop at a supermarket or another shop on the way?

    Yes, there would be an extra charge of €33,00 per hour payed to the driver.